Email support
Email support@philopaw.com. Include your order number when your question is about an existing order so we can find it quickly.
Support
How can we help?
Questions about your order or caring for your PHURA DUO? Send our support team the details below.
What to include
For product troubleshooting, tell us what you are seeing and which PHURA DUO setting you are using. Photos can help us understand the issue.
- Your name and order number
- A short description of the question or issue
- Photos only when they are relevant
Before you write
Shipping, returns, and warranty information each have their own page. Checking the relevant page first may answer your question immediately.
Still have a question? Contact PhiloPaw support.