Support
Frequently asked questions
Get to know PHURA DUO and find help with everyday care.
Does PHURA DUO pick up cat hair?
Its dual intakes and detachable pre-filter are designed to capture floating fur before it settles.
Can it help with litter-box odor?
The filter includes an odor-control stage designed to help reduce everyday litter-box smells.
What room size is it designed for?
PHURA DUO is designed for rooms around 320–375 sq ft, depending on room conditions.
Does it have a quiet mode?
Sleep mode operates at ≤25 dB and dims the display for rest.
What does the display show?
The display provides a live PM2.5 readout so you can check the room at a glance.
Does it have a child lock?
Yes. The child lock helps prevent accidental setting changes.
How often should I replace the filters?
A typical replacement interval is every 6–9 months. Usage, air quality, and the number of pets can change that timing.
How many filters are in the replacement pack?
The PHURA DUO Filter 2-Pack includes two replacement filters. The air purifier is sold separately.
Which purifier does the filter fit?
The replacement filter pack is designed for PhiloPaw PHURA DUO.
Can I wash the filter?
Only the removable pre-filter sheet should be washed. Let it air-dry fully before reinstalling. Do not wash the complete filter assembly.
Orders & support
For delivery, returns, and warranty information, please see our current policies.