Privacy policy

We collect information you provide directly, including your name, email address, phone number, account credentials, order contents, shipping address, and communications with our support team.

We may collect basic website-usage information such as pages visited, product interactions, checkout activity, device and browser type, and approximate location derived from an IP address.

Payment credentials are processed directly by our payment provider. PhiloPaw does not store readable card numbers or full payment credentials on our servers.

We use information to operate the store; process, fulfill, and deliver orders; send order and shipping updates; answer support requests; prevent fraud, misuse, and security incidents; improve the customer experience; and send marketing communications when you have opted in. You may unsubscribe from marketing at any time.

We work with providers for hosting, authentication, database operations, payment processing, email delivery, analytics, and shipping. They receive the information needed to perform their services and are subject to their own applicable terms and privacy policies. We do not sell personal information.

Essential cookies keep account sessions, checkout, security, and saved preferences working. The store cannot function properly without them.

Analytics cookies are optional. With your permission, we use Google Analytics to understand visits, product interactions, checkout activity, and completed purchases. Analytics remains disabled until you allow it. You may decline and continue using the store, or change your choice from the cookie preferences control.

We retain order and account information for as long as needed to provide services, honor warranties and returns, and meet legal, tax, and accounting obligations. Support correspondence is retained as needed to resolve requests and maintain service quality.

Depending on where you live, you may have rights to access, correct, or delete personal information; opt out of marketing; opt out of analytics cookies; and receive equal service when exercising these rights. PhiloPaw does not sell or share personal information for cross-context behavioral advertising.

To make a privacy request, email support@philopaw.com. We may need to verify your identity before completing certain requests.

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can review and delete it.

We use reasonable technical and organizational measures to protect information, but no transmission or storage method is completely secure. We may update this policy from time to time and will communicate material changes through the site or by email where appropriate.

For a privacy question or request, email support@philopaw.com.