Shipping policy

PhiloPaw currently ships within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO/DPO addresses.

We primarily ship to residential and commercial street addresses. P.O. Boxes are generally not supported. Contact support@philopaw.com before ordering if you are unsure whether your address is eligible.

Orders are typically processed within 1–2 business days, Monday through Friday, after payment is confirmed. Orders are not shipped or delivered on weekends or carrier holidays.

Once shipped, delivery typically takes 3–7 business days depending on your location and carrier operations. Processing may take longer during holidays and peak sales periods. Carrier scans and delivery dates are estimates and may change while a package is in transit.

US orders of $99 or more qualify for free standard shipping. Orders under $99 are charged a $9.99 standard shipping fee. The applicable shipping charge is shown at checkout before payment.

We use reputable carriers such as USPS, FedEx, and UPS. After payment is confirmed, we send an order confirmation email. When your order ships, we send the carrier name and tracking number to the email address used at checkout.

Items stored separately may arrive in multiple packages at no additional shipping cost.

The shipping address is considered final when an order is placed. Contact support@philopaw.com as soon as possible to request a correction. We will try to help, but cannot guarantee a change after fulfillment has started.

If an order has already shipped or was delivered to the address supplied at checkout, any return request will follow our standard Returns Policy.

Carrier delays, stalled tracking updates, weather disruptions, and other transit issues can occur after a package leaves our facility. Contact the carrier first for the fastest update; our support team can also help with a claim or investigation request when needed.

If tracking shows “Delivered” but you cannot find the package, first verify the shipping address, check nearby delivery locations such as a mailbox, parcel locker, front desk, garage, or other secure area, and ask household members, neighbors, or property staff whether they accepted it.

If the package is still missing, contact support@philopaw.com and we will assist with a carrier investigation.

A package may be held or returned if delivery cannot be completed because of an incorrect address, repeated failed attempts, or an unclaimed shipment. Re-delivery may require an additional shipping charge. If a refund is requested instead, original outbound and return shipping costs may be deducted where permitted by law.

We process orders quickly. To request a cancellation, contact support@philopaw.com as soon as possible and include your order number. An order that has already shipped cannot be canceled and must follow the Returns Policy.